Short answer: If a corporate gift arrives damaged, report it within 48 hours with photos and Meru Gifting replaces or refunds the affected pieces at no extra cost. This applies to bulk orders shipped pan-India to 25+ states, and is a standard part of our order process.
Updated September 2026.
What should I do if a gift box arrives damaged?
Photograph the damaged box and item as soon as it is opened, note the order or PO number, and message us on WhatsApp or email hi@merugifting.com within 48 hours of delivery. We assess the photos, confirm which units are affected, and arrange a replacement or refund without needing the item couriered back in most cases.
How does Meru Gifting package gifts to prevent damage?
Every branded and artisanal item ships in a rigid gift box with internal padding, and bulk orders are palletised or crated for pan-India courier handling. Fragile items — glass, ceramic, marble Meenakari pieces — get extra corner protection and are flagged for careful handling with our logistics partners.
What if only some pieces in a large order are damaged?
Partial damage is common in large orders and is handled per-piece: we replace or refund only the affected units, not the full order, and reship the replacements on the fastest available route so your distribution timeline is barely affected.
Is there a cost to me for a replacement?
No. Replacements or refunds for transit damage are covered by Meru Gifting at no extra charge, provided the issue is reported within 48 hours with photo evidence. This is separate from customisation errors, which are corrected free if the mistake was ours.
What if the damage is discovered after 48 hours?
We still want to know — message us and we will look at it case by case, but the 48-hour window is what lets us claim against the courier and guarantee a fast replacement, so reporting promptly gives you the smoothest outcome.
Stainless Steel Bottle with Gift Box 1000 ml – MGH 2061₹850 · MOQ 50 branded
PU Diary with Gold Trim and Magnetic Clasp₹450 · MOQ 50 brandedDesk Lamp with Wireless Charger, Speaker and Clock₹1,650 · MOQ 50 branded
Kalangi Samman Dual Frame Meenakari on Marble Keepsake₹2,999
Corporate Travel Desk Hamper₹8,999 · MOQ 50 branded
Need help choosing?
Send us your headcount, budget and occasion on WhatsApp — we'll suggest 2-3 options with real product links and a GST-inclusive total.
Do I need to return the damaged item before getting a replacement?
Usually no — photo evidence is enough for us to process a replacement or refund; we only ask for a return in unusual cases.
What if the courier, not Meru Gifting, caused the damage?
It doesn't matter who caused it — as long as it's reported within 48 hours with photos, we handle the replacement and pursue the courier claim ourselves.
Can I get a refund instead of a replacement?
Yes, you can choose either a replacement or a refund for the affected units.
Are fragile artisanal items more likely to be damaged in transit?
They carry slightly higher risk, which is why glass, ceramic and marble pieces get extra padding and careful-handling flags before dispatch.
